Terms & Polices
1. Introduction
By enrolling in our courses, using our website, or accessing our services, you agree to comply with these Terms & Policies. These terms outline the rights and responsibilities of all parties and ensure compliance with Australian laws, including but not limited to the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law – ACL) and the Privacy Act 1988 (Cth).
If you have any questions, please contact us at info@modelleacademy.com.au before proceeding with your purchase.
2. Refund Policy
This refund policy applies only to courses purchased at full price. If a course is purchased using a scholarship, partial scholarship, or discount code, refunds are not available. In such cases, study credits may be issued at the discretion of Modelle Academy.
Refund Eligibility & Conditions
To request a refund, you must submit written notice to info@modelleacademy.com.au within the required timeframe. If your refund request is due to health-related reasons, a valid medical certificate must be provided.
Refunds are processed based on the following conditions:
If written notice is received 14 or more days before the course start date, or within 48 hours of purchase, you are eligible for a 50% refund of the total course fee.
If written notice is received between 8 and 13 days before the course start date, or within 36 hours of purchase, you are eligible for a 30% refund of the total course fee.
If written notice is received less than 7 days before the course start date, or more than 36 hours after purchase, you are not eligible for a refund.
The following fees are non-refundable, except where required by Australian Consumer Law:
Administrative processing fee of 20% of the total amount payable
Booking fee of $50 AUD
Course booklets and materials, valued at $40 AUD
Refund Payment Terms
Refunds vary based on the original payment method and may incur additional processing fees and extended timeframes. A minimum 30-day processing period applies to all refunds.
Payments made via Stripe, PayPal, or credit card are subject to a 5% processing fee in addition to non-refundable fees. Processing may take up to 30 business days.
Payments made via Afterpay follow Afterpay’s refund policy. If a refund is approved, any outstanding payments to Afterpay remain the responsibility of the customer. Afterpay may impose additional processing fees, which are non-refundable. For more information, refer to Afterpay’s official refund policy at www.afterpay.com.
All refunds will be issued to the original payment method used at the time of purchase. Refunds will only be processed once all required supporting documentation has been received.
Nothing in this refund policy limits your rights under Australian Consumer Law. If a course is not provided as advertised or is affected by a major failure, you may be entitled to a refund or remedy under Australian Consumer Law.
3. Study Credits
If a course was purchased using a scholarship, partial scholarship, or discount code, no refund will be granted. Instead, at the sole discretion of Modelle Academy, study credits may be offered for use in future enrolments.
Study credits are not transferable, not redeemable for cash, and must be used within 12 months from the date of issue.
4. Code of Conduct & Breach Terms
By enrolling in a course, students agree to behave professionally and respectfully. Modelle Academy reserves the right to suspend or terminate enrolment if a student engages in misconduct, including but not limited to:
Disruptive or inappropriate behavior towards instructors, staff, or fellow students
Breach of confidentiality, misuse of course materials, or violation of intellectual property rights
Failure to comply with course requirements, policies, or reasonable instructions from the Academy
If a student is suspended or expelled due to misconduct, they will not be entitled to a refund unless otherwise required by law. However, in cases where misconduct is minor, students may receive a formal warning before further action is taken.
5. Limitation of Liability
To the fullest extent permitted by law, Modelle Academy excludes liability for any indirect, incidental, or consequential damages arising from participation in its courses, including but not limited to financial loss, reputational damage, or inability to secure employment.
However, this limitation does not exclude liability for:
Injury or damages caused by negligence, as required under Australian Consumer Law
Breaches of guarantees under the Competition and Consumer Act 2010 (Cth)
If a course is found to be misrepresented, faulty, or not delivered as advertised, students may be entitled to a refund or other remedy in accordance with Australian Consumer Law.
6. Intellectual Property & Use of Course Materials
All course content, including but not limited to videos, written materials, branding, and assessments, is the intellectual property of Modelle Academy and is protected by copyright laws.
Students may not:
Copy, reproduce, or distribute course materials without prior written consent
Use course materials for commercial purposes without authorization
If students create content during the course (such as assignments, projects, or images), Modelle Academy may use this material for marketing or educational purposes, unless the student requests otherwise in writing.
7. Privacy Policy & Data Protection
Modelle Academy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) regarding the collection, use, and storage of personal information.
By enrolling in a course or using our website, you consent to the collection and use of your personal data for enrolment, communication, and service delivery.
Modelle Academy:
Stores personal information securely and does not share it with third parties without consent, except where required by law
Uses third-party payment processors such as Stripe, PayPal, and Afterpay, which may collect and store payment details in accordance with their privacy policies
Does not store or retain credit card information directly
For more details on how we handle personal data, or to request access to your information, please contact us at info@modelleacademy.com.au.
8. Amendments & Contact Information
Modelle Academy reserves the right to update these Terms & Policies at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.
For any questions or concerns regarding these policies, please contact:
Modelle Academy
Email: info@modelleacademy.com.au
Website: www.modelleacademy.com.au
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Date of Last update: 01/02/25
Duty of Care
Classroom Disclaimer
Modelle Academy provides a tailored and intimate environment for the most optimal learning experience. The training nature of our academy involves pre and post contact, whilst the classroom environments are open forum for all students.
4.1 Language
The academy has no direct control over the choice of language that students use whilst in class. Facilitators make full attempts to keep the conversation standard at a clean and professional level.
4.2 Personalised Learning
Trainers regularly check in with the class to ensure the materials are understood. The pace of the class is a collective of the enrolled students. At time specialists will be brought into classes for specialised areas of learning. This is to ensure a high standard of deliverables
4.3 Break Times
Regular break times are provided to students to ensure they have adequate time to use bathroom facilities, have drinks and snacks, take personal calls. Students are also welcome to take any required time they need during the class as its a free environment.
Minors
5.1 Forms
All minors enrolling into any course run by Modelle Academy must do so with parental/guardian consent. A parental/guardian consent form will be sent via email and will be required to be completed before attending any course
5.2 Trainers agree to act within the Academy Duty of care and advise the legal parent/guardian of the child on any significant concerns regarding the minors safety and wellbeing
Academy Duty of Care
The nature of our trainings are diverse in nature and, although the classes are kept small and intimate, your child may be left unattended at times.
5.3 Trainers/Facilitators responsibilities
Ensure minors are informed and aware of all facilities available for their use
Provide suitable options for refreshments and meals
Provide a safe environment that is safe from physical harm & discrimination free
Offer direct access for any questions, concerns at all times
Oversee and ensure safety and care during group and individual activities
Modelle Academy is not responsible for
Student participation
Arrival & departure times of the student
Undirected physical activities of students
Disabilities and Impairments
Anyone with physical or learning impairments/disabilities should contact our office first before enrolling
Imagery
Intellectual Property
Students who participate in class room activities may have their photo taken and may also appear in behind the scenes video. The academy will also ask for student feedback on camera which will be taken at the students discretion
Modelle Academy reserves the right to use this imagery for brand advertising and promotion unless specified by the student in writing to info@modelleacademy.com.au
Intellectual Property Terms for Modelle Academy
Introduction These Intellectual Property Terms govern the use of materials, content, and intellectual assets provided through the live classroom, online courses & website www.modelleacademy.com.au ("Website"). This Website and the intellectual property shared in our classrooms (in persona and online) are owned and operated by Modelle Academy Pty Ltd, registered and based in New South Wales (NSW), Australia.
Access to and use of the Website and related services require compliance with these terms.
2. Confidentiality Students of Modelle Academy & Users of the Website must maintain the confidentiality of information that is disclosed to them through their use of the services. This includes non-disclosure of such information to third parties without the express written consent of Modelle Academy. Confidential information pertains to any data or information, oral or written, that relates to the business activities, proprietary and trade secret information of Modelle Academy which is not generally known to the public.
3. Copyrights All content published and made available to Modelle Students through in person training, online learning or on the Website, including texts, graphics, logos, images, audio clips, digital downloads, data compilations, and software is the property of Modelle Academy and is protected by copyright and international copyright laws. The material may not be copied, reproduced, downloaded, posted, transmitted, or distributed in any form without the prior written consent of Modelle Academy. Copyright infringement will result in legal penalties.
4. Trade Secrets The business practices, processes, methodologies, and procedures used in the provision of services made available to Modelle Students through in person training, online learning or on the Website, constitute trade secrets of Modelle Academy. Users agree not to engage in the use, disclosure, or replication of these trade secrets both during and after the use of the services.
5. Non-Competition Users agree not to engage in any business that would be in direct competition with Modelle Academy, during their term of engagement and for a period of 2 years following the termination of engagement. This includes any business ventures that offer similar services as those provided by Modelle Academy within the same geographic area.
6. Enforcement of Intellectual Property Rights Modelle Academy reserves the right to enforce its intellectual property rights to the fullest extent of the law, including seeking criminal prosecution, civil penalties, and injunctive relief for any breach of these terms.
7. Amendments Modelle Academy reserves the right to amend these terms at any time. All amendments to these terms will be posted on the Website and effective immediately upon posting.
8. Enforcement and Remedies for Breach In the event of a breach of these Intellectual Property Terms, Modelle Academy reserves the right to take all necessary legal actions to protect its intellectual property rights. Enforcement actions may include but are not limited to:
Injunctive Relief: Modelle Academy may seek an injunction or other equitable relief to prevent further violations of its intellectual property rights in accordance with the Copyright Act 1968, Patents Act 1990, Trade Marks Act 1995, and Designs Act 2003.
Damages: Modelle Academy is entitled to claim damages for any losses incurred due to the unauthorized use, reproduction, or dissemination of its protected materials as per the provisions under the aforementioned acts.
Account of Profits: Modelle Academy may seek an account of profits made as a result of the breach, requiring the infringer to disgorge any profits gained from unauthorized activities involving Modelle Academy’s intellectual property.
Statutory Penalties: Where applicable under Australian federal law, statutory penalties may be pursued against parties who knowingly infringe upon the intellectual property rights, providing a deterrent against future violations.
Legal Costs: Modelle Academy shall seek recovery of reasonable legal costs and expenses incurred in enforcing its rights following a breach.
Criminal Prosecution: For severe breaches involving counterfeit or fraud, criminal charges may be pursued under relevant sections of the Copyright Act 1968 and other applicable statutes.
These remedies are not exclusive and are in addition to any other rights and remedies available to Modelle Academy under federal and NSW state law, as well as any rights or remedies provided under common law.
Acknowledgment By using the services Modelle Academy through all our delivery methods, inclusive of the Website, users acknowledge that they have read, understood, and agree to be bound by these Intellectual Property Terms.